Customer Information

Delivery

Delivery is normally made within 4 working days. Deliveries are made by our courier between 9am & 5pm Monday to Friday and a signature will be required upon delivery.

If it's not possible for you to be in on a weekday we can arrange delivery on a Saturday, simply select this option in the checkout process.

Returns & Cancellations

If you are not completely satisfied with your purchase, we're happy to give you a full refund, excluding delivery charge, provided:

  • You cancel your order within 7 working days from the day after you receive your order
  • You return your item(s) to us in their original condition
  • If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging
  • The product has not been used or installed
  • The product is returned with the original box and packaging, with seals and shrink wrap intact and along with any accessories received with it

Security

All of the credit card information sent to TVCity.co.uk travels through a Secure Socket Layer (SSL) 'pipeline'. The information goes from your computer to our secure server. SSL is the most advanced security measure available. To verify our certificate is valid, click on the padlock (left)

major credit cards accepted

Shop online at TV City. Major credit cards accepted.